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Introduction
It is the policy of Sunny Wellness and Medical Center FZ LLC to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.sunnywellness.ae (hereinafter, “us”, “we”, or “www.sunnywellness.ae “).
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website www.sunnywellness.ae.
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Information we Collect
We collect personal data that you provide directly to us when you engage with our services, as well as information automatically collected through your interactions with our website.
a. Information You Provide Directly:
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- Personal Identification Information: Name, contact details (e.g., phone number, email address), date of birth, nationality.
- Health Information: Details of your health and wellness goals, medical history, and any other information you choose to provide relevant to our services.
- Payment Information: Credit or debit card details and billing address when you make a purchase or book a service.
- Other Information: Any other information you choose to provide, such as feedback or inquiries.
b. Information We Collect Automatically:
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- Device Information: IP address, browser type, operating system, and other technical information.
- Usage Information: Information about your interactions with our website, including pages visited, links clicked, and time spent on the site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. For more information, please refer to our Cookies Policy below.
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How We Use Your Information
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We use the information we collect for the following purposes:
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- Service Delivery: To provide, personalize, and improve our services, including booking appointments, managing your wellness programs, and addressing your inquiries.
- Communication: To communicate with you about our services, promotions, updates, and respond to your questions or feedback.
- Payment Processing: To process payments for the services you purchase and manage your billing.
- Health and Safety Compliance: To ensure that the services provided are safe and appropriate for your health conditions.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
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Sharing Your Information
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We may share your personal data with third parties only in the following circumstances:
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- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and health professionals, but only to the extent necessary to provide our services.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
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Data Security
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We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
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- Encryption: Using secure protocols to encrypt sensitive information during transmission.
- Access Controls: Limiting access to your personal data to authorized personnel only.
- Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
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Your Rights
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Under UAE data protection laws, you have the following rights regarding your personal data:
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- Access: You can request access to the personal data we hold about you.
- Correction: You can request correction of any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to legal and contractual restrictions.
- Objection: You can object to the processing of your personal data under certain circumstances.
- Withdrawal of Consent: Where we rely on your consent to process your data, you can withdraw this consent at any time.
To exercise any of these rights, please contact us at hello@sunnywellness.ae or +971 6 532 696.
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International Data Transfers
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We may transfer your personal data to countries outside the UAE. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
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Cookies Policy
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a. How We Use Cookies
We use cookies for various purposes, including:
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- Essential Cookies: These are necessary for the website to function and cannot be disabled.
- Performance Cookies: These help us understand how visitors use our site, enabling us to improve the user experience.
- Functionality Cookies: These remember your preferences, such as language settings, to provide a more personalized experience.
- Targeting Cookies: These track your browsing habits to deliver relevant advertisements.
b. Managing Cookies
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
c. Third-Party Cookies
We may use third-party services, such as analytics providers, that set cookies on our behalf to analyze site traffic and usage patterns.
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Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date at the top of the policy.
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Contact Us
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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Sunny Wellness & Medical Center FZ LLC
Sharjah Healthcare City, Level 2
Rahmaniya, Sharjah, U.A.E.
Tel.: +971 6 532 6966
Email: hello@sunnywellness.ae